Liana Robinson
Detroit,MI
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service, data input, and issue resolution skills.
Overview
8
8
years of professional experience
Work History
Patient Scheduler
Access Medical Clinic
Remote
05.2023 - Current
- Responded to incoming calls, scheduling and rescheduling appointments as requested
- Maintained accurate records of patient visits in the electronic health record system
- Dropped Nursing Home medical claims for final processing
- Performed data entry tasks related to patient demographics and billing information
- Verified that all documents were received and completed accurately.
Patient Scheduler
Medbridge Healthcare
Remote
07.2022 - 04.2023
- Responded to incoming calls, scheduling and rescheduling appointments as requested
- Maintained accurate records of patient visits in the electronic health record system
- Performed data entry tasks related to patient demographics and billing information
- Pulled demographics and referrals from Epic
- Verified that all documents were received and completed accurately.
Technical Support
Ford (FordPass)
Remote
09.2021 - 07.2022
- Handled high volume inbound calls from Ford Pass customers
- Assisted with troubleshooting the app so the customers vehicle were in sync with the mobile app functions
- Assisted dealers with the app set up
- Job functions were also performed via chat with customers
- Data Entry
Credit Advisor
USCES
Remote
09.2020 - 08.2021
- Handled inbound calls assisting members with credit repair solutions
- Assisted customers with understanding their credit reports and scores
- Updated existing knowledge base articles with relevant information.
PMR Recovery Specialist
Equian
Southfield, Michigan
10.2019 - 05.2020
- Sent ER bills to auto insurance companies and attorney offices for auto accident payment recovery
- Follow up performed for payment postings.
Athena Patient Account Representative
R1 Recycling Management
Southfield, Michigan
04.2019 - 10.2019
- Responding to patient portal requests via phone and email
- Knowledge of Cpt codes, coordination of benefits, and explanation of benefits
- Electronic patient chart requests
- Hippa compliance
- Back office operations
Member Services Representative
Co Op Services
Southfield, Michigan
04.2016 - 03.2018
- Assisted various credit union members via phone and email
- Assisted with debit card issues debit card disputes
- Performed Account balance transfers, assisted with credit card and loan payments inquiries
- Mastercard token and Visa DPS services Online enrollment assistance.
Education
Marygrove College
09.2000
Wayne County Community College
01.1999
Redford High School
06.1997
Skills
- Appointment Scheduling
- Athena
- Calendar Management
- Confidentiality
- Data Entry
- Educating patients
- Epic
- Follow up skills
- Healthcare knowledge
- Insurance knowledge
- Medical terminology
- Microsoft office/Outlook
- Multi-line Phone Systems
- Patient Registration
- Strong Organization
Personal Information
Title: Healthcare Professional
Timeline
Patient Scheduler
Access Medical Clinic
05.2023 - Current
Patient Scheduler
Medbridge Healthcare
07.2022 - 04.2023
Technical Support
Ford (FordPass)
09.2021 - 07.2022
Credit Advisor
USCES
09.2020 - 08.2021
PMR Recovery Specialist
Equian
10.2019 - 05.2020
Athena Patient Account Representative
R1 Recycling Management
04.2019 - 10.2019
Member Services Representative
Co Op Services
04.2016 - 03.2018
Marygrove College
Wayne County Community College
Redford High School