Liane Terrill
Niles
Summary
Seasoned Service Advisor with excellent communication and time management abilities and an adaptable approach to solving customer issues. Prepared to apply five years of experience and expertise. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
10
10
years of professional experience
Work History
Service Advisor
Toyota Of Warren
05.2022 - 04.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Preston Hyundai
03.2019 - 02.2020
- See above job descriptions
Service Advisor
Preston Honda
01.2018 - 03.2019
- See above job descriptions
Customer Service Representative
Preston Service Concierge
04.2015 - 01.2018
- Made 100 inbound and outbound calls per day
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Consult customers about current concerns and upcoming needs when servicing vehicle
- Scheduled service appointments for Preston dealerships
Internet Sales Consultant
Preston Mazda
11.2014 - 04.2015
- Made 100 inbound and outbound calls per day
- Scheduled appointments for customers to meet with the sales team
Education
Legal Assistant
Trumbull Business College
Warren, OHHigh School Diploma -
McDonald
Skills
- Data Entry
- Call center experience
- Sales expertise
- Records oversight
- Vehicle maintenance and repair
- Vehicle maintenance reports
- Payment Processing
- Time management
- Customer service
- Scheduling
- Organizational strengths
- Customer retention
- High-energy attitude
- Preventive maintenance
References
References available by requests.
Timeline
Service Advisor
Toyota Of Warren
05.2022 - 04.2025
Service Advisor
Preston Hyundai
03.2019 - 02.2020
Service Advisor
Preston Honda
01.2018 - 03.2019
Customer Service Representative
Preston Service Concierge
04.2015 - 01.2018
Internet Sales Consultant
Preston Mazda
11.2014 - 04.2015
High School Diploma -
McDonald
Legal Assistant
Trumbull Business College
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