Burbank High School
05.2026
Lianna Pogosyan
North Hollywood,CA
Summary
Dedicated and hardworking professional with experience at St. Leon Armenian Cathedral and Little Angels Playground. Strong background in customer service, event coordination, front desk operations, and community engagement. Experienced in greeting and assisting customers, booking and organizing birthday parties, training new staff members, maintaining a clean and welcoming environment, and supporting daily operations.
Recognized for excellent communication, teamwork, and problem-solving skills, with the ability to adapt quickly in fast-paced environments. Demonstrates strong organizational abilities, attention to detail, and a positive attitude when working with customers, families, and team members. Committed to providing exceptional service, creating positive experiences, and contributing to the success of both community and business programs.
Education
Work History
Front Desk Associate
Little Angel’s Playground
12.2024 - 07.2025
- Greeted and assisted customers at the front desk in a friendly and professional manner.
- Checked in guests and answered questions about playground services and events.
- Booked birthday parties and helped customers with reservations and scheduling.
- Assisted with setting up and preparing birthday parties and special events.
- Maintained cleanliness and organization throughout the facility.
- Provided hands-on support to staff and helped wherever needed during daily operations.
- Assisted families and children to ensure a positive and enjoyable experience.
- Trained and assisted new staff members on daily procedures, customer service, and workplace responsibilities.
- Worked as part of a team to keep the playground running smoothly and efficiently.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed and maintained positive relationships with guests for satisfaction.
- Implemented marketing and promotional initiatives to increase occupancy.
- Answered guest questions and offered referrals to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered multi-line phone system and enthusiastically greeted callers.
- Performed basic daily bookkeeping tasks.
- Enforced policies and procedures to increase efficiency.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Volunteer
St. Leon Armenian Cathedral
06.2023 - 07.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Adaptability and dependability
- Customer service
- Public speaking
- Decision-making
- Answering phones
- Friendly and outgoing
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Education
Burbank High School
High School Diploma, May 2026
Los Angeles Valley College (Dual Enrollment)
Completed college courses while attending high school through the Dual Enrollment program. Developed time management, communication, and academic skills by balancing high school and college coursework
Languages
Fluent in English, including speaking, reading, and writing. Conversational in Armenian with strong speaking skills.
Timeline
Front Desk Associate
Little Angel’s Playground
12.2024 - 07.2025
Volunteer
St. Leon Armenian Cathedral
06.2023 - 07.2023
Burbank High School