Libasse Diop
Tallahassee ,United States
Overview
12
12
years of professional experience
Work History
General Manager
Hanania Infiniti Of Orange Park
Jacksonville, FL
10.2023 - 02.2024
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Werner Hyundai
252 Capital Citcle SW Tallahassee, Florida 32304
10.2020 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
General Sales Manager
Werner Hyundai
Tallahassee
08.2019 - 09.2020
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Sales Manager
Werner Kia
Tallahassee
01.2019 - 08.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Finance Manager
Werner Hyundai
Tallahassee
03.2017 - 12.2018
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Processed invoices and contacted appropriate parties for timely payment receipt.
BDC Manager
Werner Hyundai
Tallahassee
07.2016 - 02.2017
- Logged customer comments in dealer management system for follow-up.
- Posted appointments on internal board to notify sales department.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
Sales Representative
Werner Hyundai
Tallahassee
02.2012 - 06.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor Of Science - Economics/Business Administration
Towson University
Towson Maryland General Manager Certificate -
NCM General Manager School
Kansas City08.2022
Skills
- Staff Development
- Staff Motivation
- Budgeting and Cost Control Strategies
- Training and Development
- Top Talent Recruiting, Hiring and Retention
- Management Training
- Inventory Control
- Operations Management
- Coaching and Mentoring
- Recruitment
- Market Analysis
- Time Management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
French
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Hanania Infiniti Of Orange Park
10.2023 - 02.2024
General Manager
Werner Hyundai
10.2020 - 01.2023
General Sales Manager
Werner Hyundai
08.2019 - 09.2020
General Sales Manager
Werner Kia
01.2019 - 08.2019
Finance Manager
Werner Hyundai
03.2017 - 12.2018
BDC Manager
Werner Hyundai
07.2016 - 02.2017
Sales Representative
Werner Hyundai
02.2012 - 06.2016
Bachelor Of Science - Economics/Business Administration
Towson University
General Manager Certificate -
NCM General Manager School