Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Grace Nolan

Columbia,IL

Summary

Proven in delivering exceptional customer service and multitasking, honed at Mama's On The Hill and other venues. Excelled in guest engagement and effective communication, ensuring positive dining experiences and safety as a lifeguard. A reliable team player, adept at balancing multiple priorities with composure and empathy.

Overview

6
6
years of professional experience

Work History

Hostess

Mama's On The Hill
12.2021 - 06.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Waitress

Tap and Grill Lakeside Brew Haus
05.2020 - 07.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Hostess

Quincy Street Bistro
01.2018 - 09.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.

Lifeguard

Midwest Pool Management
05.2017 - 09.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

General Studies

Missouri State University
Springfield, MO

Emergency Medical Technician

St. Louis Community College
St. Louis, MO
07.2024

High School Diploma -

Ursuline Academy
St. Louis, MO
05.2019

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Exceptional communication
  • Guest Engagement
  • Team Player
  • Reliable and Trustworthy

Affiliations

  • Duo Dog Organization Whelper Helper Volunteer

Languages

Spanish
Limited Working

Timeline

Hostess

Mama's On The Hill
12.2021 - 06.2023

Waitress

Tap and Grill Lakeside Brew Haus
05.2020 - 07.2021

Hostess

Quincy Street Bistro
01.2018 - 09.2018

Lifeguard

Midwest Pool Management
05.2017 - 09.2017

General Studies

Missouri State University

Emergency Medical Technician

St. Louis Community College

High School Diploma -

Ursuline Academy

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Grace Nolan