Liberty Norgart
Grand Juncton,ia
Summary
Dynamic professional with a strong background in customer service and team leadership, notably at Tractor Supply Company. Proven ability to enhance customer satisfaction through effective issue resolution and training. Skilled in inventory control and committed to fostering a positive work environment, ensuring operational excellence and team productivity.
Overview
2026
2026
years of professional experience
Work History
Cashier
Sparkys
Sales Associate
Walmart
Team Lead
Tractor Supply Company
09.2024 - Current
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Trained new employees on company policies, procedures, and best practices for customer service.
- Coordinated inventory management processes to optimize stock levels and minimize discrepancies.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Conducted performance evaluations and provided constructive feedback to enhance team productivity.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Health Care
In Home Health Care
01.2023 - 01.2024
- Worked with health care professionals and families to maintain continuation of care.
- Trained new Mental Health Care Coordinators on department procedures, contributing to a well-functioning team environment.
- Mentored junior Health Care Specialists, contributing to their professional development and growth within the 68W role.
- Increased patient engagement in their health care by developing user-friendly educational materials.
Kitchen Cook
Casey’s
08.2023 - 12.2023
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
- Assisted in inventory management, ensuring timely restocking of ingredients and supplies.
- Collaborated with team members to optimize kitchen operations during peak service hours.
- Operated kitchen equipment safely and effectively, including ovens, fryers, and grills.
- Trained new staff on kitchen procedures and safety protocols to ensure compliance.
- Monitored food preparation processes to maintain consistency in presentation and taste quality.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
No Degree -
Perry High School
Perry IowaSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Issue resolution
- Complex Problem-solving
- POS system operations
- Guest inquiries
- Inventory control
Timeline
Team Lead
Tractor Supply Company
09.2024 - Current
Kitchen Cook
Casey’s
08.2023 - 12.2023
Health Care
In Home Health Care
01.2023 - 01.2024
Cashier
Sparkys
Sales Associate
Walmart
No Degree -
Perry High School