Lichelle Walsh
Kissimmee
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
1
1
Certification
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Administrative Assistant
North Shore INEOS Grenadier
07.2024 - 06.2026
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Verified Finance and Insurance (F&I) logs against accounting data for accuracy and completeness prior to month-end closing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Utilized state DMV software to input and retrieve vehicle information.
- Maintained accurate records of titles and registrations for compliance.
Administrative Assistant
MD Procure
03.2022 - 07.2024
- Answering phones and directing calls.
- Creating and entering customers' product information into Hybrent.
- Contacted vendors and clients for medical product information to facilitate procurement and delivery.
- Negotiated pricing and contract terms with vendors to secure favorable agreements for clients.
- Preparing presentations and reports.
- Answered incoming phone calls and directed them to appropriate personnel to ensure efficient communication.
- Providing excellent customer service.
- Contacting vendors and clients to obtain medical product information to procure and deliver.
- Managed office supply inventory to ensure consistent availability for daily operations.
- Served as the primary point of contact for visitors and clients, providing assistance and information.
- Delivered high-quality customer service by addressing client needs and resolving issues promptly.
Registration Specialist
CARVANA-Detroit
11.2020 - 03.2022
- Verified customer information, notarized documents, processed deals using CVR, Dealertrack, VITU, and ABS, scanned and uploaded documents into customer databases, and shipped registration.
- Updated and created spreadsheets in Excel, faxed documents, answered incoming phone calls, placed outgoing calls, edited documents in Adobe Creative Cloud, messaged coworkers via Slack, and utilized Microsoft Office.
- Managed vehicle registration processes for efficient customer service.
- Coordinated documentation review to ensure compliance with state regulations.
- Utilized database systems to track and update registration status accurately.
Cashier/Customer Service
Lowes-Garden City
03.2020 - 11.2020
- Completed transactions, orders, and returns for customers.
- Answered phone calls and directed inquiries to the appropriate departments.
- Processed credit card, EBT, and gift certificate payments using electronic systems.
- Counted tills at the start of each shift and balanced the register.
- Processed exchanges and returns of merchandise at the customer service desk., noting details in company database and placed returned merchandise in bins for restocking.
Education
Clinical Psychology - Some College
Michigan State University
East Lansing, MI 08.2018 - 01.2020
High school diploma -
Malverne Senior High School
Malverne, NY 09.2014 - 06.2018
Skills
- Data entry
- Microsoft Office
- Microsoft Excel
- Google Suite
- Microsoft Word
- Microsoft Outlook
- Google Docs
- Adobe Acrobat
- Document formatting
- Record maintenance
- Document registration
- Report writing
- Customer account management
- Back office operations
- Customer service
- Verbal communication
- Interpersonal communication
- Conflict Resolution
- Attention to detail
- Time management
- Math
- Office organization
- Proofreading
- Excel spreadsheets
Certification
- Driver’s License
- Child Development Permit
- Child Development Teacher Permit
- Certified Notary Public
- Paraprofessional Certification
- Child Development Associate Certification
- Teaching Certification
- CPR Certification
Timeline
Administrative Assistant
North Shore INEOS Grenadier
07.2024 - 06.2026
Administrative Assistant
MD Procure
03.2022 - 07.2024
Registration Specialist
CARVANA-Detroit
11.2020 - 03.2022
Cashier/Customer Service
Lowes-Garden City
03.2020 - 11.2020
Clinical Psychology - Some College
Michigan State University
08.2018 - 01.2020
High school diploma -
Malverne Senior High School
09.2014 - 06.2018