Lidali Holguin
El Paso
Summary
Dynamic Front Desk Agent with proven expertise in guest relations and front desk management at Best Western Plus El Paso. Excelled in maintaining accurate records and resolving guest issues, enhancing customer loyalty and return visits. Skilled in Microsoft Office and problem-solving, consistently delivering exceptional service during high-volume periods. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Best Western Plus El Paso
03.2022 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
Education
Bachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TX05.2025
Skills
- Guest Relations
- Microsoft Office
- Problem-solving skills
- Oral and written communications
- Front Desk Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Best Western Plus El Paso
03.2022 - Current
Bachelor of Science - Psychology
The University of Texas At El Paso