Lidia Garrett
Livonia Dermatology
Farmington
5
years of professional experience
Detail-oriented professional with expertise in customer service, appointment scheduling, and time management. Proven ability to enhance patient experiences through effective communication and streamlined processes.
Work History
Front Desk Receptionist
1 Year- Managed patient check-in and appointment scheduling, enhancing overall patient experience.
- Coordinated with medical staff to facilitate smooth patient flow and effective communication.
- Processed insurance information and verified eligibility for services.
- Delivered exceptional customer service by promptly addressing patient inquiries, fostering positive relationships.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts and double bookings.
- Supported administrative tasks, including filing, data entry, and document preparation, to improve office workflow.
- Maintained an organized and clean front office area, creating a professional and welcoming environment for patients, visitors, and employees.
Assistant Teacher
1 Year 5 Months- Developed and implemented lesson plans aligned with curriculum standards.
- Facilitated small group sessions, reinforcing key concepts and skills to improve student understanding.
- Assisted lead teacher in classroom management and student engagement activities.
- Collaborated with educators to refine instructional strategies, enhancing overall learning outcomes for students.
- Monitored student progress and provided tailored feedback to address individual learning needs effectively.
- Organized classroom resources and materials to promote an effective learning environment.
- Communicated regularly with parents regarding student performance and behavioral issues.
- Compiled and submitted daily reports detailing student attendance and progress in class., meal count sheets, and attendance logs.
Scheduling Assistant
1 Year 11 Months- Coordinated appointment scheduling for multiple providers, ensuring optimal patient flow and resource utilization.
- Managed patient communications, addressing inquiries and confirming appointments to enhance service delivery.
- Streamlined scheduling processes through the implementation of electronic health record software, improving efficiency.
- Developed and maintained accurate patient records, supporting compliance with healthcare regulations and standards.
- Trained new team members on scheduling protocols and systems, promoting consistency in service delivery.
- Assisted in developing templates for recurring appointments, optimizing time management for clinical staff.
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Assistant Teacher
1 Year 2 Months- Provided individualized support to enhance student comprehension and participation.
- Facilitated engaging learning experiences tailored to diverse student needs.
- Collaborated with lead teachers to develop and implement curriculum plans.
- Assisted in assessing student progress and identifying areas for improvement.
- Organized educational materials and resources to optimize lesson delivery efficiency.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Education
Associate of Science
- Dean's List
High School Diploma
- Magna Cum Laude Graduate
- Honor Roll
Skills
Appointment scheduling
Insurance verification
Records management
Patient confidentiality
Customer service
Phone communication
Time management
Office organization
Administrative skills
Team collaboration
Complex Problem-solving
Patient care and education
Timeline
Front Desk Receptionist
Livonia Dermatology
10.2025 - CurrentRead More
Assistant Teacher
Learning Tree
05.2024 - 10.2025Read More
Scheduling Assistant
Associates in Neurology
06.2022 - 05.2024Read More
Assistant Teacher
Livonia Little Tots
04.2021 - 06.2022Read More
Schoolcraft College
Associate of Science
Read More
Stevenson High School
High School Diploma
Read More