Lidia Garrett
Livonia Dermatology
Farmington
5
years of professional experience
Detail-oriented professional with expertise in customer service, appointment scheduling, and time management. Proven ability to enhance patient experiences through effective communication and streamlined processes.
Work History
Front Desk Receptionist
10 Months- Managed patient check-in and appointment scheduling, enhancing overall patient experience.
- Coordinated with medical staff to facilitate smooth patient flow and effective communication.
- Processed insurance information and verified eligibility for services.
- Delivered exceptional customer service by promptly addressing patient inquiries, fostering positive relationships.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts and double bookings.
- Supported administrative tasks, including filing, data entry, and document preparation, to improve office workflow.
- Maintained an organized and clean front office area, creating a professional and welcoming environment for patients, visitors, and employees.
Assistant Teacher
1 Year 5 Months- Developed and implemented lesson plans aligned with curriculum standards.
- Facilitated small group sessions, reinforcing key concepts and skills to improve student understanding.
- Assisted lead teacher in classroom management and student engagement activities.
- Collaborated with educators to refine instructional strategies, enhancing overall learning outcomes for students.
- Monitored student progress and provided tailored feedback to address individual learning needs effectively.
- Organized classroom resources and materials to promote an effective learning environment.
- Communicated regularly with parents regarding student performance and behavioral issues.
- Compiled and submitted daily reports detailing student attendance and progress in class., meal count sheets, and attendance logs.
Scheduling Assistant
1 Year 11 Months- Coordinated appointment scheduling for multiple providers, ensuring optimal patient flow and resource utilization.
- Managed patient communications, addressing inquiries and confirming appointments to enhance service delivery.
- Streamlined scheduling processes through the implementation of electronic health record software, improving efficiency.
- Developed and maintained accurate patient records, supporting compliance with healthcare regulations and standards.
- Trained new team members on scheduling protocols and systems, promoting consistency in service delivery.
- Assisted in developing templates for recurring appointments, optimizing time management for clinical staff.
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Assistant Teacher
1 Year 2 Months- Provided individualized support to enhance student comprehension and participation.
- Facilitated engaging learning experiences tailored to diverse student needs.
- Collaborated with lead teachers to develop and implement curriculum plans.
- Assisted in assessing student progress and identifying areas for improvement.
- Organized educational materials and resources to optimize lesson delivery efficiency.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Education
Associate of Science
- Dean's List
High School Diploma
- Magna Cum Laude Graduate
- Honor Roll
Skills
Appointment scheduling
Insurance verification
Records management
Patient confidentiality
Customer service
Phone communication
Time management
Office organization
Administrative skills
Team collaboration
Complex Problem-solving
Patient care and education
Timeline
Front Desk Receptionist
Livonia Dermatology
10.2025 - CurrentRead More
Assistant Teacher
Learning Tree
05.2024 - 10.2025Read More
Scheduling Assistant
Associates in Neurology
06.2022 - 05.2024Read More
Assistant Teacher
Livonia Little Tots
04.2021 - 06.2022Read More
Schoolcraft College
Associate of Science
Read More
Stevenson High School
High School Diploma
Read More