Lidia Vasquez
Bakersfield,CA
Summary
Detail-oriented Lead Front Office Receptionist recognized for exceptional productivity and efficiency in task management. Demonstrates expertise in customer service, appointment scheduling, data entry management, and document prepping, contributing to streamlined front office operations. Strong communication, problem-solving, and time management skills ensure positive customer interactions and satisfaction. Aiming to leverage these skills to further enhance office efficiency and client relations.
Overview
3
3
years of professional experience
Work History
Lead Front Office Receptionist
Valley Neurology Group
Bakersfield , CA
04.2022 - Current
- Greeted patients, answered inquiries, and directed them to the appropriate department.
- Signed for packages, recorded deliveries and distributed to personnel.
- Oversaw employee performance, addressing patient concerns for optimal operational flow. Provided training materials for new front office personnel.
- Explained policies and procedures to visitors.
- Verified patient information prior to their appointment to ensure accuracy of records.
- Managed incoming calls, responded to inquiries and transferred calls when necessary.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support including data entry, filing, scheduling appointments and preparing documents.
- Generated daily, weekly, monthly reports for management review.
- Updated contact lists and other relevant database information.
- Protected patients' rights by maintaining the confidentiality.
Education
High School Diploma -
Arvin High School
Arvin06-2001
Medical Assistant - Medical Assistant
UEI College
3737 Rosedale Hwy04-2022
Skills
- Appointment scheduling
- Reception area maintenance
- Appointment confirmation
- Billing and invoicing
- Problem-solving skills
- Time management
- Sensitive information handling
- Filing
- Telephone etiquette
- Maintaining records
- Policy enforcement
- Confidentiality
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Front Office Receptionist
Valley Neurology Group
04.2022 - Current
High School Diploma -
Arvin High School
Medical Assistant - Medical Assistant
UEI College