LIDIA Villasaldo Juarez
Scott Air Force Base,IL
Summary
Driven and motivated with a strong desire to leverage current skills and acquire new expertise through collaboration with team members. Proven track record of success in working closely with team leads and supporting managers in the hiring process, consistently surpassing skillset expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Valley Home Health
07.2022 - 07.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Patient Care Coordinator
Valley Home Health
07.2022 - 04.2023
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Legal Secretary
Scott Levy Legal Office
06.2021 - 11.2021
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Professional Dog Groomer
PetSmart Charities
02.2011 - 01.2020
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Educated visitors and staff on proper animal care and handling.
Education
No Degree - Paralegal Studies
Fresno City College
Fresno, CA06.2025
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Inventory Management
- Customer Service
Languages
Spanish
Native or Bilingual
Certification
Microsoft Business Certification , 2021
Timeline
Intake Coordinator
Valley Home Health
07.2022 - 07.2024
Patient Care Coordinator
Valley Home Health
07.2022 - 04.2023
Legal Secretary
Scott Levy Legal Office
06.2021 - 11.2021
Professional Dog Groomer
PetSmart Charities
02.2011 - 01.2020
No Degree - Paralegal Studies
Fresno City College
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