Summary
Overview
Work History
Education
Skills
Leadership Experience
Websites
References
Timeline
Generic

Ligaya Rose Herrick

503 E Taylor St, Tempe,AZ

Summary

Looking to stretch my knowledge and experiences to help nourish and expand my professional skills towards my future and career.

Overview

6
6
years of professional experience

Work History

Server

Doughbird
Phoenix, Arizona
09.2023 - Current
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stocked service areas with supplies during slow periods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new employees on restaurant procedures and plating techniques.

Server

Joey Restaurant
06.2023 - 09.2023
  • Seasonal Worker
  • Deliver requests from guests to enhance the guest experience by being consistent, responsive, and welcoming.
  • Communicate with employers to avoid any errors and keep the flow of the restaurant and focus on elevating the guest's experience.
  • Delegate a group of peers with tasks to provide support and be efficient with keeping things in order and enhance team service skills and teamwork.
  • Handle difficult situations and resolve them quickly and efficiently.
  • Enhance verbal and written communication skills.

Host

Kings Fish House
11.2022 - 06.2023
  • Communicate with other staff members to keep a smooth rotation with seating for customers.
  • Frequently clean and sanitize high contact areas and bathroom stations.
  • Work with OpenTable to organize restaurant waitlists and reservations as well as seating.

Host

Hash Kitchen
Chandler, AZ
08.2022 - 11.2022
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved conflicts between customers when necessary.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Host/Barback/Expeditor

Airways Brewing Bistro
05.2022 - 07.2022
  • Seasonal worker
  • Collected glassware and bar components to be cleaned for bartender and customer use
  • Deliberated with staff and customers to communicate requests and solutions.

Barista

Starbucks
01.2018 - 06.2022
  • Engaged with customers during busy periods to keep mood light and fun
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Educated customers on beverage menu items and supplied samples of daily brews
  • Listened to customer wants and needs to recommend optimal products
  • Memorized official and off-menu preparations to serve all customer beverage desires.

Education

Bachelor of Arts - Business Tourism

W.P Carey School of Business, Arizona State University

Skills

  • Strong Work Ethic
  • Positive and Professional
  • Detail Oriented
  • Time Management
  • Teamwork and Collaboration
  • Hospitality Services

Leadership Experience

  • Dance Lieutenant, Kentwood High School, Covington, WA, 05/2017 - 04/2018. Mentored a group of strong individuals to become independent and be able to create a collaborative atmosphere. Led certain events, clinics, and tryout processes. Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
  • Dance Captain, Kentwood High School, Covington, WA, 05/2018 - 04/2019. Mentored a group of strong individuals to become independent and be able to create a collaborative atmosphere. Led certain events, clinics, and tryout processes. Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
  • Nominating Committee, Kappa Kappa Gamma, Tempe, AZ, 10/2022. Work with 4 other members of the organization to slate the future executive board for the chapter. Set up interviews and conduct post-interview assessments. Determine the details of each position and extend the job offer based on the application and interview process.

References

References available upon request.

Timeline

Server

Doughbird
09.2023 - Current

Server

Joey Restaurant
06.2023 - 09.2023

Host

Kings Fish House
11.2022 - 06.2023

Host

Hash Kitchen
08.2022 - 11.2022

Host/Barback/Expeditor

Airways Brewing Bistro
05.2022 - 07.2022

Barista

Starbucks
01.2018 - 06.2022

Bachelor of Arts - Business Tourism

W.P Carey School of Business, Arizona State University

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Ligaya Rose Herrick