Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ligmart Afonso Ibarra

Wesley Chapel,FL

Summary

Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Costumer Service

ATLANTECH SERVICE CORP
Miami
05.2023 - 08.2024
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Tracked inventory levels on a daily basis and restocked shelves as needed.
  • Promoted available products and services to customers during service, account management and order calls.

Costumer Service

CAPPUCCIO EXPRESS
Spain
09.2021 - 12.2023
  • Provided customers with product information and resolved their issues in a timely manner.
  • Monitored customer feedback to identify areas of improvement in services or products offered by the company.
  • Handled cash transactions accurately according to established policies and procedures.
  • Tracked inventory levels on a daily basis and restocked shelves as needed.
  • Scheduled appointments for customers who need assistance with product installation or repair.

Education

High School Diploma -

IES SAN DIEGO DE ALCALA
SPAIN
09-2013

Skills

  • Social Media
  • Customer Needs Assessment
  • Product Sales
  • Client Engagement
  • Research capabilities

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Costumer Service

ATLANTECH SERVICE CORP
05.2023 - 08.2024

Costumer Service

CAPPUCCIO EXPRESS
09.2021 - 12.2023

High School Diploma -

IES SAN DIEGO DE ALCALA

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Ligmart Afonso Ibarra