Lika Liluashvili
Westfield,NJ
Summary
Organized,independent worker with management skills. detailed-oriented and able to learn new tasks quickly and effectively. motivated to help and open to new experiences.
Overview
12
12
years of professional experience
Work History
Hostess
Frankies of Bay ridge
Brooklyn, NY
02.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Resolved any customer complaints or issues quickly and professionally.
Hostess
Brandy Library
New York, NY
10.2023 - 05.2024
Hostess
Brandy Library
New York, NY
10.2023 - 05.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Manager
Lombardo's of Bay Ridge
Kings, NY
04.2018 - 01.2023
- Greeted customers, providing friendly and offered them assistance where possible.
- Managed job recruiting, hiring and training process
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Hostess
Brasserie Appelmans Antwerp
Antwerpen, Vlaanderen
12.2015 - 11.2016
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a professional and friendly Attitude while working with customers.
- Proven ability to handle large customer volumes while staying organized and efficient.
Hostess
Salons carlton Aalst – Aalst, Flanders
Antwerpen, Vlaanderen
01.2013 - 10.2015
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Answered phone calls, booked reservations for the customers and helped with phone ordered
- Helped them with any complaints or questions they had
- Effectively maintained a clean working environment during shift.
Education
High School Diploma -
De Handelsschool Aalst
Vlaanderen06.2013
GED -
Vrij Technisch Instituut
Vlaanderen08.2010
Skills
- Guest Engagement
- Complaint Handling
- Food Running
- Event Planning
- Reservations Management
- Reservation Coordination
- Check Payment Processing
- Service Prioritization
- Reservation Management
- Guest Seating
- Table Setting Arrangements
- Menu Memorization
- Positive and Professional
- Performance Improvement
- Dining Customer Service
- Safe Food Handling
- Customer Service
- Server Support
- Ordering Procedures
- Takeout Order Processing
Timeline
Hostess
Brandy Library
10.2023 - 05.2024
Hostess
Brandy Library
10.2023 - 05.2024
Hostess
Frankies of Bay ridge
02.2023 - Current
Manager
Lombardo's of Bay Ridge
04.2018 - 01.2023
Hostess
Brasserie Appelmans Antwerp
12.2015 - 11.2016
Hostess
Salons carlton Aalst – Aalst, Flanders
01.2013 - 10.2015
High School Diploma -
De Handelsschool Aalst
GED -
Vrij Technisch Instituut