Lila Day
Edgewood,WA
Summary
Motivated student pursuing Bachelors of Science in Data Analytics and pursuing practical experience as an Analyst. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Retail Expert
T-Mobile
10.2023 - Current
- Enhanced customer experience by providing personalized mobile device recommendations based on individual needs and preferences.
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
- Resolved customer concerns promptly, ensuring a high level of satisfaction with mobile products and services with a current customer satisfaction rating of 9.5/10.
- Maintained up-to-date knowledge of industry trends, new devices, and emerging technologies to provide informed guidance to customers.
Business Analyst Intern
T-Mobile
06.2023 - 09.2023
- Utilize analytical skills to conceptualize, design, and refine bonus compensation plans that align with T-Mobile's strategic objectives.
- Employ data transformation techniques utilizing Microsoft SQL Sever, Teradata, and Excel to convert for Power BI and ensure data accuracy and consistency for analysis.
- Identify opportunities for continuous improvement and recommend adjustments to ensure alignment with changing business needs.
- Created visual representations of data findings using various chart types for presentations to stakeholders with Excel and Powerpoint.
Scheduler
Washington Marble Works
09.2022 - 06.2023
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Converted entire material inventory to new system.
Sales Consultant
CarMax
10.2017 - 08.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information through Salesforce.
- Followed up with existing customers to provide additional support and address concerns.
- Had highest customer survey score in Los Angeles region last 6 months of employment.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT09.2024
Associate of Arts - Linguistics
Highline College
Seattle, WA06.2020
Skills
- Business Tracking
- Structured Query Language (SQL)
- Microsoft Power BI
- C Programming Language
- Python
- Analytical and Critical Thinking
- Salesforce
Certification
- AWS Certified Cloud Practitioner, Amazon Web Services (AWS) - Issued: 03/2024
- Lean Six Sigma White Belt Certification, T-Mobile - Issued: 09/2023
Timeline
Mobile Retail Expert
T-Mobile
10.2023 - Current
Business Analyst Intern
T-Mobile
06.2023 - 09.2023
Scheduler
Washington Marble Works
09.2022 - 06.2023
Sales Consultant
CarMax
10.2017 - 08.2022
Bachelor of Science - Data Analytics
Western Governors University
Associate of Arts - Linguistics
Highline College