Summary
Overview
Work History
Education
Skills
Timeline
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Lila Drudge

Traverse City,MI

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Epiphany Salon & Spa
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Ice Cream Server

Bardons Wonderfreeze
05.2022 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

Sales Associate, Merchandise Lead, Sales Lead

American Eagle Outfitters, Inc
07.2020 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Goodie Shop Worker

Timber Ridge RV & Recreation Resort
04.2019 - 10.2019
  • Organized racks and shelves to to maintain visual appeal.
  • Helped customers with questions and problems.
  • Developed positive customer relationships through friendly greetings.

Education

High School Diploma -

Central High School
Traverse City, MI
06.2021

Skills

  • Bank Deposits
  • Office Management
  • Verbal and Written Communication
  • Social Perceptiveness
  • Time Management
  • Training and Motivation
  • Positive Attitude
  • Working with others

Timeline

Front Desk Receptionist

Epiphany Salon & Spa
06.2023 - Current

Ice Cream Server

Bardons Wonderfreeze
05.2022 - Current

Sales Associate, Merchandise Lead, Sales Lead

American Eagle Outfitters, Inc
07.2020 - 05.2023

Goodie Shop Worker

Timber Ridge RV & Recreation Resort
04.2019 - 10.2019

High School Diploma -

Central High School

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Lila Drudge