Lila Shepherd
Milwaukee,WI
Summary
Dynamic and dedicated professional with a strong background in customer service at Redwood Inn. Proven ability to enhance guest experiences through effective communication and meal coordination. Skilled in managing reservations and maintaining cleanliness standards, ensuring a welcoming atmosphere. Committed to teamwork and training, fostering a collaborative environment for success.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Server
Redwood Inn
01.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to coordinate timely delivery of meals.
- Maintained cleanliness and organization of dining area throughout shifts.
Barista
Caribou Coffee
08.2024 - 12.2024
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with orders, providing recommendations and addressing inquiries effectively.
- Trained new team members on beverage preparation and customer service standards.
Restaurant Hostess
Republic Chophouse
09.2022 - 10.2024
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservations and waitlists using OpenTable system to optimize seating efficiency.
- Assisted in training new staff on customer service protocols and restaurant operations.
- Collaborated with kitchen and bar staff to synchronize service flow during peak hours.
Education
High School Diploma -
De Pere High School
De Pere, WINo Degree - Marketing
University of Wisconsin, Milwaukee
Milwaukee, WI05-2029
Skills
- Customer service
- Meal coordination
- Dining area maintenance
- Guest greeting
- Reservation management
- Team collaboration
- Effective communication
- Cleanliness standards
- Time management
- Strong work ethic
- Guest engagement
- Professional appearance
Accomplishments
AP Language Arts
Homecoming Court
High School Athlete
Timeline
Server
Redwood Inn
01.2025 - Current
Barista
Caribou Coffee
08.2024 - 12.2024
Restaurant Hostess
Republic Chophouse
09.2022 - 10.2024
High School Diploma -
De Pere High School
No Degree - Marketing
University of Wisconsin, Milwaukee