Lilah Ferraro
Byron,MN
Summary
I was a very reliable Barista, quickly mastered new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client connections.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Rochester, MN
06.2022 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Byron High School
Byron, MN05-2024
Skills
- Ordering Procedures
- Opening and closing duties
- Cash Handling
- Inventory Management
- Safe Food Handling
- Safe Food Handling Practices
- Friendly and outgoing
- Performance Improvement
- Active listener
- Exceptional customer service
- Solid problem solver
- Speedy and efficient
- Retail Management
College
- Attending University of Minnesota Rochester
- Majoring in Nursing
- Accepted into the Early assurance nursing program
- Living Downtown Rochester in the dorms
CNA
- I took a CNA course my senior year
- Had 3 day's of clinicals at the Charter House
- Worked with the elderly and did all CNA skills
- watched over what the Nurse did on my following floor
Timeline
Barista
Starbucks
06.2022 - 08.2024
High School Diploma -
Byron High School
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