Lilah Mason
Concord,NC
Summary
Driven professional with a track record of enhancing customer satisfaction at Woodchuckers Axe Throwing through expert complaint resolution and problem-solving. Skilled in customer consulting and sales expertise, demonstrated by improving service processes and boosting sales. Excels in multitasking and maintaining a positive demeanor, ensuring high-quality customer education and support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woodchuckers Axe Throwing
Aiken, SC
03.2020 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Door to Door Sales
JP Business Solutions
Concord, NC
01.2019 - 01.2020
- Demonstrated product knowledge and features to potential buyers.
- Greeted prospective customers in a friendly and professional manner.
- Provided detailed information about the products being sold.
- Maintained an up-to-date knowledge of current promotions and sales campaigns.
- Developed relationships with prospects through follow-up calls and visits.
- Ensured accurate completion of paperwork related to sales transactions.
- Resolved customer issues quickly and professionally, while maintaining positive relations with clients.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2017
Skills
- Scheduling
- Complaint resolution
- Problem-solving
- Coordination
- Product sales
- Customer consulting
- Decision-making
- Customer education
- Sales expertise
- Positive and professional
- Multitasking and organization
Timeline
Customer Service Representative
Woodchuckers Axe Throwing
03.2020 - 02.2024
Door to Door Sales
JP Business Solutions
01.2019 - 01.2020
High School Diploma -
Penn Foster Career School
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