Lilah Schuck
TimeSquared Concierge
San Francisco,CA
1
Certification
2
years of professional experience
Dynamic professional with a strong background in front desk management at wellness spas, excelling in multi-channel communication and organizational techniques. Proven ability to enhance operational efficiency and foster client relationships while training new staff. Committed to delivering exceptional service and ensuring a seamless experience for clients and team members alike.
Work History
Concierge
3 Months- Oversaw scheduling and retrieval of company equipment, maintaining punctuality and reliability in operations.
- Executed safe and efficient transport of client vehicles, adhering to all regulations.
- Facilitated client moving preparations by coordinating logistics and resources.
- Facilitated apartment searches for clients, ensuring alignment with their preferences.
Front Desk Receptionist
2 Months- Managed daily front desk responsibilities, including check-ins, inquiries, and maintaining an organized facility for staff and customers.
- Opened and closed the facility, ensuring the front desk and common areas were prepared for daily operations and secured at the end of each shift.
- Utilized Play by Point to manage reservations, process transactions, and assist customers with account inquiries and technical issues.
- Updated Google Sheets to provide real-time visibility of progress metrics.
Front Desk Concierge
3 Months- Coordinated guest arrivals and departures by managing check-in and check-out processes effectively.
- Developed unique herbal latte recipes tailored to client preferences and dietary needs.
- Oversaw management of reservations and bookings utilizing the Mindbody platform.
- Communicated with coworkers using Microsoft Teams to provide updates, coordinate tasks, and share important information.
- Demonstrated in-depth knowledge of services and technology offerings.
- Collaborated with team members using Monday.com to track daily tasks and ensure responsibilities were completed efficiently.
Receptionist
10 Months- Utilized Excel, Mindbody, and Clover to streamline daily operations.
Managed front desk check-ins and appointment scheduling. - Assisted clients with spa services, amenities, and product information.
- Trained and onboarded new receptionists.
- Communicated with clients and staff via phone, text, and email.
- Maintained accurate client records and protected confidential information.
- Collaborated with receptionists and therapists to support daily operations.
Education
Bachelor of Arts - Cinema
- 3.6 GPA
Transfer Credits - Film/Television
- 3.86 GPA
- La Voz Newspaper
Skills
Front desk management
Multi-channel communication
Organized
Prioritization and scheduling
Telephone etiquette
Quick learner
Training and mentoring
Understanding
Certification
- California Food Handler Certificate | Expires: September 2027
Timeline
Concierge
TimeSquared Concierge
05.2026 - CurrentRead More
Front Desk Receptionist
Bay Padel
10.2025 - 12.2025Read More
Front Desk Concierge
Redmint
07.2025 - 10.2025Read More
Receptionist
Immersion Spa
08.2024 - 06.2025Read More
San Francisco State University
Bachelor of Arts from Cinema
Read More
De Anza College
Transfer Credits from Film/Television
Read More