Emily Franklin
Longmont,CO
Summary
Customer-focused hospitality professional with experience managing front desk operations, coordinating complex events, and delivering high-touch service in fast-paced environments. Known for staying calm under pressure, communicating clearly, and ensuring seamless experiences for guests from arrival to departure.
Overview
8
8
years of professional experience
Work History
Concierge
Woodhouse Spa
Boulder, CO
04.2025 - Current
- Welcomed guests and provided information about spa services and treatments.
- Assisted clients in scheduling appointments and managing reservations efficiently.
- Coordinated with staff to ensure seamless service delivery for all guests.
- Handled inquiries and resolved concerns to enhance guest satisfaction levels.
- Maintained a clean and organized reception area to create a welcoming environment.
- Collaborated with team members during peak hours to optimize service flow.
Lead Wedding Planner
Carver Coordination
Boulder, CO
01.2024 - 10.2024
- Delivered full-service wedding planning across diverse venues throughout Colorado, adapting to each unique setting and client vision.
- Built and managed strong relationships with a wide network of
vendors, ensuring high-quality service and seamless collaboration
for each event. - Coordinated all logistics, including venue setup, vendor alignment, and event flow, to maintain a smooth experience for clients and guests.
- Crafted personalized timelines and schedules, managing multiple stakeholders to achieve timely execution and a memorable event atmosphere.
- Acted as the primary point of contact on-site, proactively resolving any challenges to deliver a stress-free day for clients.
Wedding Planner
Wild Basin Lodge
Estes Park, Colorado
03.2023 - 11.2023
- Developed and delivered personalized event experiences for clients, managing all logistics to ensure smooth event flow, and adherence to client expectations.
- Conducted rehearsals, coordinated venue setup, and directed vendors and catering, resolving last-minute issues to maintain stress-free events.
- Created detailed timelines for each event to support on-time task completion, and optimal guest experience.
Social Media Coordinator
Wild Basin Lodge
Estes Park, Colorado
03.2023 - 11.2023
- Managed social media presence, engaging audiences through carefully crafted content aligned with brand identity.
- Collaborated with photographers and vendors to source high-quality images, enhancing visual content strategy and growing brand awareness.
- Leveraged current social media trends to optimize engagement and expand audience reach.
Assistant Front of House Manager
The Front Range Catering Company
Boulder, Colorado
06.2022 - 02.2023
- Assisted in managing daily front of house operations at a catering company.
- Coordinated staff schedules to ensure optimal service during events and peak hours.
- Supervised event staff, overseeing schedules and logistics, and supporting seamless event execution from
setup to takedown.
Assistant Wedding Coordinator
Wedgewood Weddings Boulder Creek
Boulder, Colorado
03.2022 - 06.2022
- Managed decor logistics, vendor communications, and event timelines to support flawless, client-aligned weddings.
- Handled linen rentals, setup, and managed up to four events weekly to ensure smooth operations and high quality service.
Sales Lead
Jax Outdoor Gear
Lafayette, Colorado
01.2021 - 03.2022
- Led kitchen department operations, including display design, inventory management, and customer assistance.
- Implemented effective layouts and customer service strategies that boosted sales and department engagement.
Front Desk Agent
Hilton Garden Inn Hotel
Boulder, Colorado
08.2019 - 03.2020
- Facilitated positive guest experiences by coordinating with multiple departments to ensure seamless guest arrivals, departures, and stays.
- Managed billing processes, guest requests, and maintained lobby and desk areas to promote a welcoming environment.
Hostess and Baker
The Cheesecake Factory
Boulder, Colorado
01.2018 - 08.2019
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize table turnover.
Education
High School Diploma -
The Academy
Westminster, CO05-2017
Some College (No Degree) - Communications
University of Colorado At Boulder
Boulder, COSkills
- Guest relations
- Appointment scheduling
- Event coordination
- Conflict resolution
- Front desk management
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Effective communication
Timeline
Concierge
Woodhouse Spa
04.2025 - Current
Lead Wedding Planner
Carver Coordination
01.2024 - 10.2024
Wedding Planner
Wild Basin Lodge
03.2023 - 11.2023
Social Media Coordinator
Wild Basin Lodge
03.2023 - 11.2023
Assistant Front of House Manager
The Front Range Catering Company
06.2022 - 02.2023
Assistant Wedding Coordinator
Wedgewood Weddings Boulder Creek
03.2022 - 06.2022
Sales Lead
Jax Outdoor Gear
01.2021 - 03.2022
Front Desk Agent
Hilton Garden Inn Hotel
08.2019 - 03.2020
Hostess and Baker
The Cheesecake Factory
01.2018 - 08.2019
High School Diploma -
The Academy
Some College (No Degree) - Communications
University of Colorado At Boulder