Lilalyn Moll
Mendham,NJ
Summary
Highly organized Concierge with a background in delivering exceptional customer service in luxury environments. Adept at managing reservations, addressing guest needs with efficiency and professionalism, and multitasking in fast-paced settings. Tech-savvy with strong proficiency in computer systems and adaptability to new platforms. Known for excellent problem-solving, time management, and maintaining composure under pressure.
Overview
4
4
years of professional experience
Work History
Concierge
Hamilton Farm Golf Club
Gladstone, NJ
07.2022 - Current
- Provided detailed information to members about hotel services, amenities, and reservation options, ensuring clarity and satisfaction.
- Addressed guest inquiries and concerns with professionalism and attentiveness, fostering a welcoming environment.
- Managed communication of event details by providing timely and informative responses to inquiries.
- Facilitated guest hospitality by offering beverages and refreshments upon check-in.
- Generated comprehensive daily reports to enhance guest services and operational efficiency.
- Maintained an orderly and well-stocked concierge desk to enhance guest experience and support service efficiency.
- Provided expert mentorship to new hires, focusing on maintaining superior customer service and enhancing hospitality operations.
- Handled guest issues efficiently, prioritizing swift resolutions to enhance overall customer experience.
- Coordinated support across multiple departments to enhance operational efficiency.
- Facilitated entry of work orders for housekeeping and maintenance issues to support facility management.
- Coordinated secure handling and delivery of mail and packages, safeguarding all items throughout the process.
- Implemented confidentiality measures to maintain guest privacy and foster a positive reputation for the establishment.
- Oversaw the distribution of incoming calls and messages, connecting them with appropriate staff or residents to maintain effective communication.
- Created a positive atmosphere by actively engaging with guests upon their arrival and departure from the building.
- Resolved customer complaints efficiently, ensuring satisfactory outcomes.
- Conducted inventory checks on supplies and amenities to ensure availability for guests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits with over 500 members.
- Scheduled and confirmed restaurant reservations for guests up to 15-20 per day.
Childcare
Shongum Elementary School
Randolph, New Jersey
09.2022 - 06.2023
- Maintained a clean and safe environment, adhering to health and safety guidelines.
- Observed children's behavior to identify needs and adapt care strategies accordingly.
- Assisted in implementing routines that supported children's emotional well-being and growth.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Managed over 30 children ages ranging from 6-12.
Education
High School Diploma -
Morris Knolls
Rockaway, New Jersey05.2022
Some College (No Degree) - Business Administration And Management
County College of Morris
Randolph Township, NJSkills
- Multitasking Abilities
- Reservations management
- Travel arrangement coordination
- Calendar and scheduling software
- Item pickup and delivery
- Guest experiences
- Clear communication
- Lobby oversight and room assignments
- Documentation
- Administrative skills
- Front desk management
- Problem-solving skills
- Oral and written communications
- Microsoft office
- Calendar management
Timeline
Childcare
Shongum Elementary School
09.2022 - 06.2023
Concierge
Hamilton Farm Golf Club
07.2022 - Current
High School Diploma -
Morris Knolls
Some College (No Degree) - Business Administration And Management
County College of Morris