Mark Brown
New York,NY
Summary
Dynamic professional possessing a robust work ethic and outstanding customer service abilities. Demonstrated capability to improve operational efficiency. Extremely adaptable and proficient in conflict resolution. Highly organized and reliable. Goal-driven and enthusiastic about a role where I can thrive.
Overview
16
16
years of professional experience
Work History
Concierge
Liberty House Condominium
07.2013 - Current
- Provide exceptional customer service to residents, addressing inquiries and resolving issues promptly.
- Coordinated deliveries, ensuring timely receipt and secure handling of packages and dry cleaning for residents.
- Oversaw front desk activities, ensuring smooth operations while maintaining high standards of professionalism and hospitality.
- Implemented process improvements that enhanced efficiency in daily concierge operations and resident interactions.
- Trained new staff on operational procedures, promoting consistent service quality across the team.
- Developed and maintained relationships with local service providers to streamline resident requests and services.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Security Officer
Guardsmark Security
09.2009 - 05.2013
- Monitored premises to deter and detect unauthorized activities.
- Conducted regular patrols to ensure safety and security compliance.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
Education
GED -
Manhattan Educational Opportunity Center (MEOC)
New York, NYSkills
- Customer service
- Hospitality
- Excellent communication
- Strong work ethic
- Highly adaptable
- Multitasking Abilities
Timeline
Concierge
Liberty House Condominium
07.2013 - Current
Security Officer
Guardsmark Security
09.2009 - 05.2013
GED -
Manhattan Educational Opportunity Center (MEOC)