Lilee Brindley
New Gloucester
Summary
Dynamic Pharmacy Technician with proven expertise at MaineHealth, excelling in pharmaceutical calculations and customer service. Enhanced workflow efficiency and accuracy in prescription fulfillment while fostering strong patient relationships. Recognized for problem-solving skills and adherence to healthcare regulations, contributing to a positive pharmacy environment and improved customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
MaineHealth - Maine Medical Center
Portland, ME
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Front End Customer Service Associate Supervisor
Hannaford
Mechanic Falls, ME
06.2021 - 05.2023
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Heath Science
Southern Maine Community College
South Portland, MEHigh School Diploma -
Gray-New Gloucester High School
Gray, ME06-2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Pharmacy and customer records management
- Pharmaceutical calculations
- Healthcare regulations
- Compounding techniques
- Drug interaction awareness
- Pharmacy operations
- Customer service
- Cash register operations
- Prescription refill fulfillment
Certification
- First Aid/CPR/AED Instructor Certification – American Heart Association
- HIPAA Compliance Certification – Various Accredited Providers.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
MaineHealth - Maine Medical Center
05.2023 - Current
Front End Customer Service Associate Supervisor
Hannaford
06.2021 - 05.2023
Heath Science
Southern Maine Community College
High School Diploma -
Gray-New Gloucester High School
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