Results-driven manager with a strong focus on excellent customer service, team leadership, and effective communication. Proven ability to enhance operations and staff performance, ensuring customer satisfaction in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Manager
Cafe Quetzal
Topeka
01.2026 - Current
Supervised daily cafe operations to ensure efficient service and customer satisfaction.
Trained staff on menu items and customer service protocols to enhance team performance.
Managed inventory levels, ordering supplies to maintain stock consistency and quality.
Developed staff schedules to optimize coverage during peak hours and improve workflow.
Evaluated staff performance regularly to identify areas for improvement.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership during times of organizational change or crisis situations.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Barista - Full Time
Cafe Quetzal
Topeka
05.2025 - 01.2026
Provided excellent customer service by engaging with patrons and addressing inquiries.
Handled cash register operations, processing transactions accurately and quickly.
Maintained calm demeanor during high-volume periods and special events.
Developed engaging social media content across multiple platforms.
Barista - Part Time
Cafe Quetzal
Topeka
09.2021 - 05.2025
Mastered recipes for specialty coffee beverages and seasonal offerings to deliver consistent quality.
Ensured cleanliness and organization of cafe environment and equipment to enhance customer experience.
Adhered to health, safety and sanitation guidelines to achieve compliance during state inspections.