Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilia Potter

Topeka

Summary

Results-driven manager with a strong focus on excellent customer service, team leadership, and effective communication. Proven ability to enhance operations and staff performance, ensuring customer satisfaction in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Manager

Cafe Quetzal
Topeka
01.2026 - Current
  • Supervised daily cafe operations to ensure efficient service and customer satisfaction.
  • Trained staff on menu items and customer service protocols to enhance team performance.
  • Managed inventory levels, ordering supplies to maintain stock consistency and quality.
  • Developed staff schedules to optimize coverage during peak hours and improve workflow.
  • Evaluated staff performance regularly to identify areas for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Barista - Full Time

Cafe Quetzal
Topeka
05.2025 - 01.2026
  • Provided excellent customer service by engaging with patrons and addressing inquiries.
  • Handled cash register operations, processing transactions accurately and quickly.
  • Maintained calm demeanor during high-volume periods and special events.
  • Developed engaging social media content across multiple platforms.

Barista - Part Time

Cafe Quetzal
Topeka
09.2021 - 05.2025
  • Mastered recipes for specialty coffee beverages and seasonal offerings to deliver consistent quality.
  • Ensured cleanliness and organization of cafe environment and equipment to enhance customer experience.
  • Adhered to health, safety and sanitation guidelines to achieve compliance during state inspections.

Education

High School Diploma -

Topeka West High School
Topeka, KS
05-2024

Vocal Performance

Washburn University of Topeka
Topeka, KS

Skills

  • Team leadership
  • Problem solving
  • Time management
  • Effective communication
  • Excellent customer service
  • Creativity
  • Quick and motivated learner

Timeline

Manager

Cafe Quetzal
01.2026 - Current

Barista - Full Time

Cafe Quetzal
05.2025 - 01.2026

Barista - Part Time

Cafe Quetzal
09.2021 - 05.2025

High School Diploma -

Topeka West High School

Vocal Performance

Washburn University of Topeka
Lilia Potter