LILIA CRISTINA BELTRAN

Next2U – Social research

• Conducted socio-cultural research aimed at the laborforce and social integration of immigrant women in New York City's tourism sector.
• Utilized documentary analysis and interviews to design strategies supporting businesses and training programs.
• Developed initiatives that fostered cultural integration, yielding substantial positive economic impacts on the national tourism industry.

Real Estate Management

• Fostered strong relationships with clients through consistent communication and collaboration.
• Handled confidential customer business and operational information

Consultant

• Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
• Compiled research data and gave professional presentations highlighting results and recommended optimizations.
• Developed effective systems for inventory management, order processing and shipping logistics, ensuring smooth operations and timely deliveries.
• Conducted targeted market research on customer needs and competitive trends to make informed decisions and plan strategically.

• Facilitated introducing an adult with special needs to explore his community and become involved in cultural, recreational, and vocational activities.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary teams

• Provided ongoing support for diverse populations, including international students and those with accessibility needs.
• Close collaboration with academic, sales and support teams
• Streamlined processes for student registration, enrollment, and scheduling to ensure accuracy and efficiency
• Assisted in increasing student retention rates through targeted advising and academic support interventions.

• Led the development and implementation of a cultural tourism strategy, as well as the initiation of an innovative language tourism strategy in the capital.
• Managed budgets and oversaw multiple projects to ensure timely delivery within allocated resources.
• Proactive approach to client negotiations and exceptional customer service, ensuring clear communication and customized solutions.
• Researched the tourism industry and planned and executed networking events to identify new business opportunities and stay abreast of emerging trends.
• Enhanced existing applications and promoted employee training on organizational goals, fostering a culture of success and achievement.

• Coordinated recognized academic programs in Tourism and Hotel Management, as well as Ecotourism.
• Manage administrative and academic processes, including outreach activities and national/international articulation and mobility agreements.
• Significantly increased student enrollment through strategic program management and targeted marketing efforts.
• Implemented advanced data analysis techniques to enhance research quality.
• Conducted comprehensive studies with interdisciplinary teams and secured funding for critical projects.
• Presented findings at prestigious conferences and published impactful articles in peer-reviewed journals.
• Implemented innovative pedagogical strategies and technological tools to effectively engage students and young researchers in the learning process.

• Networking within the tourism value chain.
• Managed key commercial and corporate accounts, monitoring service metrics to ensure consistent excellence.
• Designed and implemented effective marketing strategies to promote a positive corporate image.
• Controlled corporate finances with a keen eye for budget management and travel policies.
• Maximized customer satisfaction through meticulous administrative functions, including training, manual development, and application refinement.
• Planned and executed large-scale global events for over 1500 attendees.