Lilian Aranda
Advocacy Specialist
Roseville,CA
Summary
Experienced Victim/Witness Advocate and Resources Specialist with 8+ years of relevant work experience in various positions in customer service, legal administration, and victim advocacy. Committed to making meaningful contributions and advancing organizational skills leading to growth and success.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Resource Specialist
Placer County Office of Education
Roseville, California
12.2022 - Current
- Maintain over 120 detailed case files, ensuring accurate documentation of child care and educational services provided to families.
- Connect families with community resources, strengthening their support networks and access to essential services.
- Facilitate parent education workshops, empowering participants with knowledge and skills to improve family dynamics.
- Participate in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
- Train new staff members on agency policies and procedures, promoting consistent service delivery to families.
Victim/Witness Advocate
Placer County District Attorney's Office
Roseville, CA
04.2018 - 12.2022
- Managed over 300 victim case files.
- Empowered victims through education about their rights as victims or witnesses within the criminal justice system.
- Provided emotional support to witnesses during court proceedings, promoting a sense of comfort and security throughout the process.
- Facilitated regular meetings with victims to discuss case status, while fostering open communication channels and building trustful relationships.
- Participated in interdisciplinary team meetings to best support victims/witnesses.
- Assisted prosecutors in preparing witnesses for trial, resulting in stronger testimonies.
- Trained new advocates on best practices in victim assistance, contributing to a knowledgeable and effective team dynamic.
- Established and maintained working relationships with outside public, private, and Law Enforcement Agencies to provide timely updates on case statuses.
- Organized community outreach events to raise awareness of available services, increasing program visibility and reach.
- Maintained confidentiality while handling sensitive information, upholding ethical standards at all times.
Legal Secretary
Placer County District Attorney's Office
Roseville, CA
04.2018 - 08.2019
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Provide or obtain information from law enforcement agencies, courts, attorneys and the general public.
- Use local, state and national computer systems to enter, modify and retrieve data.
- Communicated professionally with colleagues and law enforcement agencies verbally and in writing.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
Civil/Family Process Clerk
Yolo County Superior Court
Woodland, Califronia
10.2016 - 04.2018
- Review, file and process incoming documents for the Civil and Family Division in accordance with California statutes and local ordinances.
- Open new Civil & Family Complaints.
- Prepare and generate court-related forms, documents, and notices.
- Process Domestic Violence & Civil Harassment requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Perform other duties as assigned by supervisor or designated Judge.
Field Expeditor
Compex Legal Services
Sacramento, Califronia
06.2015 - 10.2016
- Handled urgent subpoena requests from customers, while working diligently to resolve issues quickly without compromising quality standards.
- Communicated with various facilities and medical offices to obtain requested records.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Document calls and maintain records as requested by the lead expeditor.
Sales Associate
Gap Inc
Roseville, California
03.2014 - 06.2015
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Bachelor of Science - Criminal Justice
California State University
Sacramento, CA05.2015
Skills
Victim advocacy
Multilingual communication
Privacy and confidentiality
Problem-solving abilities
Timeline
Resource Specialist
Placer County Office of Education
12.2022 - Current
Victim/Witness Advocate
Placer County District Attorney's Office
04.2018 - 12.2022
Legal Secretary
Placer County District Attorney's Office
04.2018 - 08.2019
Civil/Family Process Clerk
Yolo County Superior Court
10.2016 - 04.2018
Field Expeditor
Compex Legal Services
06.2015 - 10.2016
Sales Associate
Gap Inc
03.2014 - 06.2015
Bachelor of Science - Criminal Justice
California State University
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