Lilian Buckhout

• Received a glowing Yelp review during the week of employment, commending exceptional service and attention to detail.
• Maintained strict adherence to the upkeep and hygiene of the shop, including regular sanitization of surfaces and equipment, as well as restocking essential supplies and ingredients.
• Collaborated with management to execute the store's special offers and promotional events such as LGBTQ Pride.
• Strengthened customer service skills by warmly greeting and assisting customers, providing tailored recommendations for dietary or allergy restrictions, and ensuring accurate handling of transactions to create a positive experience.
• Demonstrated superb multitasking skills utilizing the POS system to simultaneously run in-person, phone, and online orders to the kitchen, maintaining a seamless flow of operations and minimizing customer wait times.
• Employed conflict resolution skills to tactfully address homeless or unwelcome customers, effectively de-escalating situations and persuading them to leave the premises while maintaining a respectful and professional demeanor.
• Delegated tasks during peak service volume and trained new staff on food preparation, sanitation procedures, and register operations to maintain high standards.
• Seamlessly transitioned between food preparation, waitressing, and cooking duties to support crew and deliver stellar dining experiences in a fast-paced restaurant environment.

Reference Contact: Alexis Castanon- (619) 622 0790

• Offered valuable support to clients, guiding them in class selection, resolving conflicts, and addressing membership-related inquiries, ensuring exceptional customer service at all times.
• Collaborated with fellow coaches to develop lesson plans and individual skills charts, ensuring a comprehensive curriculum that encouraged and tracked progression.
• Oversaw after-school care and “date night" events, maintaining a safe and organized learning environment while remaining vigilant on fun.
• Instructed both individuals and groups in basic strength, flexibility, gymnastics, and parkour techniques, fostering skill development.
• Thoroughly sanitized equipment, common areas, and restrooms daily and as accidents occurred, maintaining a safe and hygienic training environment.
• Enforced safety protocols and proper spotting techniques during training sessions to minimize the risk of injuries and ensure the well-being of gymnasts.

Reference Contact: Erin Klyczek – (630) 947- 6159

• Undertook clerical duties to support the fulfillment of daily business requirements.
• Replenished supplies and communicated supply needs to appropriate personnel.
• Preserved patient confidentiality with strict adherence to HIPAA protocols.
• Conducted daily data entry of patient reports and communicated status updates to the interdisciplinary care team.
• Attended and participated in meetings and brainstorming sessions with team members.

Reference Contact: Kathy Fitzpatirck – 858-277-2161

Cumulative GPA: 3.7

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