LILIAN EGEMASI
Summary
Organized and dependable candidate with a proven track record of delivering exceptional customer service ,successful at managing multiple priorities with a positive attitude willing to take on professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Claims Representative
Safelite Solutions
03.2023 - Current
- Followed up with customers on unresolved issues.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified client information by analyzing existing evidence on file.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Call Center Customer Service Representative
Wolters Kluwer Tax & Accounting
01.2023 - 03.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
Customer Support Officer
Afrique Travel Service Inc
07.2020 - 12.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts..
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Client Service Representative
Elton Corp Consulting
12.2017 - 06.2020
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - International Relations
Richland College
Dallas, TXHigh School Diploma -
North Garland High School
Garland, TX09.2015
Skills
- Patience and Empathy
- Active listening
- Problem & Conflict Resolution
- Insurance Claims Review
- Team Collaboration
- Time Management
- Coverage Assessments
- Process Improvement & Quality Assurance
- Attention to Detail
- Insurance coverage verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Claims Representative
Safelite Solutions
03.2023 - Current
Call Center Customer Service Representative
Wolters Kluwer Tax & Accounting
01.2023 - 03.2023
Customer Support Officer
Afrique Travel Service Inc
07.2020 - 12.2022
Client Service Representative
Elton Corp Consulting
12.2017 - 06.2020
Associate of Arts - International Relations
Richland College
High School Diploma -
North Garland High School