Lilian McAuley
San Jose,CA
Summary
Empathetic professional with experience in customer service, childcare, and healthcare. Recognized for flexibility, collaboration, and commitment to safety, driving positive experiences for diverse groups while supporting team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Panera Bread
Columbus, OH
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer engagement strategies.
- Collaborated with team members to streamline checkout processes during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Volunteer
The Ohio State University
Columbus, OH
09.2025 - Current
- Assisted nursing staff with patient care activities and comfort measures.
- Organized and stocked supplies in various departments to ensure optimal availability.
- Participated in patient transport, enhancing efficiency during admissions and discharges.
- Engaged with patients to provide emotional support, improving overall patient experience.
- Maintained cleanliness and safety standards across common areas, contributing to infection control efforts.
- Complied with HIPAA standards to confidentially maintain patient medical information.
Daycare Worker
Almaden Valley Athletic Clinic
San Jose, CA
05.2025 - Current
- Supervised daily activities to ensure a safe and engaging environment for children.
- Assisted in planning and implementing age-appropriate educational programs.
- Monitored children's behavior and provided support during playtime and structured activities.
- Maintained cleanliness and organization of play areas and learning materials.
- Provided first aid support as needed, ensuring children's safety at all times.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Swim Instructor
Almaden Valley Athletic Clinic
San Jose, CA
07.2023 - Current
- Instructed swim lessons for various skill levels, ensuring safety and engagement.
- Developed individualized lesson plans to meet diverse student needs.
- Monitored student progress and provided constructive feedback for improvement.
- Maintained a safe and clean swimming environment in compliance with facility standards.
- Trained new instructors on best practices and safety protocols in aquatic education.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Education
Bachelor of Science - Microbiology
The Ohio State University
Columbus, OH05-2028
High School Diploma -
Leigh High School
San Jose06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- First Aid/CPR Certified
- Lifeguard Certified
Languages
Spanish
Limited Working
Timeline
Cashier
Panera Bread
09.2025 - Current
Volunteer
The Ohio State University
09.2025 - Current
Daycare Worker
Almaden Valley Athletic Clinic
05.2025 - Current
Swim Instructor
Almaden Valley Athletic Clinic
07.2023 - Current
Bachelor of Science - Microbiology
The Ohio State University
High School Diploma -
Leigh High School