Lilian Neff
San Antonio,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Real Value Products
05.2021 - Current
- Directly managing accounts for pharmacies and veterinarians in all 50 states providing them competitively priced generic pharmaceuticals.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Daily/weekly calls/texts/emails to make sure that my customers are satisfied.
- (Hubspot) usage to cold call prospective leads and notate in hubspot how each call went.
- Updated customers on order discrepancies on orders they may have from the previous day.
- Notifying customers of new high reimbursing medications that are covering well in their state, as well as hard to find medications that we have available.
- Negotiating pricing to help meet the customers needs.
Light Installer
Integrity Manufacturing LLC
05.2020 - 05.2021
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
Childcare Provider
Kid Space
05.2019 - 05.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Childcare Specialist
Boysville
05.2019 - 10.2019
- Served as a Positive Role Model for all children
- Care and Supervision for residents in Residential/Emergency, Shelter/Temporary Emergency, and Placement/Teen Parenting.
- Provision of Material, Physical, Spiritual, Emotional, and Disciplinary Needs.
- Meal Preparation, Menu Documentation, and Grocery Pick Up
- Transportation for Boysville residents to all appropriate facilities, to include medical/health & welfare appointments.
- Administration & Documentation of
Medications. - Completion of case files for each child, including intake forms, and all legal documentation for each child and kept all documents up to date
Education
Associate of Applied Business - Business/Marketing
Ohio State University
Columbus, OH05.2019
No Degree - Buisness
University of Southern Mississippi
Hattiesburg, MS05.2018
High School Diploma -
Marysville High School
Marysville, OH05.2017
Skills
- Business Negotiation
- Product and Service Sales
- Expense Control
- Strong Lead Development Skills
- Order Management
- Account Management
- CRM Software
- Excellent Communication Skills
- Acquiring New Customers
- Sales
- Upselling
- Prospecting and Cold Calling
- Installing Electrical Components
- System Performance
- Job Inspections
- Electricity Consumption
- OSHA Compliance
- Wiring Layouts
- Quality Assurance Standards
- Outstanding Customer Service
- Usage of Wire Cutters
- welding electrical strip lights
- wiring lights for mutiple types of building signage
- providing essential care for children 0-17yrs
- legal documentation completion for case files
- Administering Medications
- Government Regulations
- Tactical Communications
- EpiPen Use
- Age-Appropriate Activities
- Social and Academic Development
- Behavior Redirection
- Educational Strategies
- Care Planning
- Special Needs Childcare
- Dietary Requirements
- Cleaning Requirements
- Crisis Intervention Training
- SAMA: Satori Alternatives to Managing Aggression training
- First Aid and AED certified
Certification
- Microsoft Excel Certified
Timeline
Account Manager
Real Value Products
05.2021 - Current
Light Installer
Integrity Manufacturing LLC
05.2020 - 05.2021
Childcare Provider
Kid Space
05.2019 - 05.2020
Childcare Specialist
Boysville
05.2019 - 10.2019
Associate of Applied Business - Business/Marketing
Ohio State University
No Degree - Buisness
University of Southern Mississippi
High School Diploma -
Marysville High School