Summary
Overview
Work History
Education
Skills
Timeline
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Lilian PELLERITO

Commerce Township,Michigan

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.

Overview

7
7
years of professional experience

Work History

Operations Manager

SNS Home Loans
Highland Township, MI
03.2023 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Monitored loan progress, ensuring timely processing and closing.
  • Coordinated with underwriters for loan approval and final decision-making.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Attended regular meetings with sales staff to discuss strategies for increasing business volume.
  • Solved diverse problems to boost profitability and efficiency.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Collaborated with company teams to expedite loan approval processes.

Pipeline Manager

CMG Mortgage
Farmington Hills, Michigan
05.2018 - 02.2023
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Assisted customers with completing loan applications and other paperwork.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Arts - Psychology

Wayne State University
Detroit, MI
05-1998

Skills

  • MS office
  • Staff training
  • Customer service

Timeline

Operations Manager

SNS Home Loans
03.2023 - Current

Pipeline Manager

CMG Mortgage
05.2018 - 02.2023

Bachelor of Arts - Psychology

Wayne State University

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Lilian PELLERITO