Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LILIAN PORTILLO VASQUEZ

CERTIFIED NURSING ASSISTANT
Silver Spring,MD

Summary

Dynamic professional with extensive experience at Tjx.inc, excelling in store operations and employee scheduling. Proven track record in enhancing customer satisfaction and reducing shrinkage through effective training and loss prevention strategies. Strong leadership and delegation skills, complemented by a commitment to operational excellence and team development. Retail professional prepared for this role with proven track record in managing store operations and customer service. Known for reliability and adaptability in dynamic environments. Focused on team collaboration and achieving high standards, excelling in cash handling and inventory management. Experienced with overseeing store operations and team coordination. Utilizes strong organizational skills to maintain inventory and streamline processes. Track record of enhancing customer satisfaction through effective problem-solving and service delivery.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Key Carrier, Coordinator

Tjx.inc
05.2021 - Current
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and mentored new team members on operational procedures and customer service standards.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
  • Implemented loss prevention strategies, reducing shrinkage through staff training and awareness initiatives.
  • Coordinated schedules for associates, optimizing workforce management during peak hours.
  • Developed visual merchandising displays to enhance product presentation and drive sales engagement.
  • Provided exceptional customer service by resolving inquiries and complaints effectively in a timely manner.
  • Monitored compliance with safety protocols, ensuring a safe environment for employees and customers alike.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Propelled market share to surge ahead of competitors and earn #[Number] ranking.
  • Increased retail space by [Number] square feet by improving gross profits by [Number]%.

Home Health Aide

Elara Healthcare
01.2020 - 09.2024
  • Assisted patients with daily living activities, enhancing comfort and quality of life.
  • Monitored vital signs, ensuring timely reporting of changes to healthcare team.
  • Administered medications as prescribed, maintaining accuracy and compliance with care plans.
  • Educated patients and families on health management practices, promoting independence and wellness.
  • Documented patient progress in care logs, ensuring clear communication with multidisciplinary teams.
  • Coordinated transportation for medical appointments, facilitating access to necessary healthcare services.
  • Trained new aides on best practices for patient care and safety protocols, fostering a supportive environment.
  • Implemented infection control procedures, contributing to safe and hygienic home environments for clients.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored patient vital signs and reported changes to healthcare team promptly.

Education

Associate of Science -

ELARA CARING
New York, NY
01-2020

High School Diploma -

IEPROES
EL SALVADOR
11-2005

Skills

  • Employee scheduling

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Key Carrier, Coordinator

Tjx.inc
05.2021 - Current

Home Health Aide

Elara Healthcare
01.2020 - 09.2024

Associate of Science -

ELARA CARING

High School Diploma -

IEPROES

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LILIAN PORTILLO VASQUEZCERTIFIED NURSING ASSISTANT