Lilian Trejo
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Raven Grill, excelling in customer service and sales. Bilingual in Spanish, I effectively communicate and build relationships, enhancing customer satisfaction. Proven ability to train teams and increase sales through upselling techniques, consistently delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Raven Grill
02.2024 - Current
- Ability to upsell wine, cocktails, and dinner items
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed knowledge of cocktail recipes and beverage preparation techniques.
- Provided excellent customer service in fast-paced environment.
- Maintained cleanliness and organization of bar area.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
Flying Saucer
10.2019 - 02.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated staff training by sharing expertise in bartending and waitstaff techniques.
- Efficiently opened or closed the restaurant according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Collaborated with team members to ensure efficient service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Membership Sales
LA Fitness
01.2018 - 09.2019
- Worked to build relationships with customers and built potential for additional sales.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Helped organize the weight room area, maintaining a clean respectful environment
Education
High School Diploma -
Cypress Ridge
Houston, TXAssociate of Science -
Lone Star College
Houston, TXSkills
- Bilengual, fluent in Spanish
- Teamwork and professionalism
- Clear and effective communication
- Team training and development
- Sales experience & fast learner
- Outstanding customer service
- Honest and dependable
Timeline
Bartender/Server
Raven Grill
02.2024 - Current
Bartender/Server
Flying Saucer
10.2019 - 02.2024
Membership Sales
LA Fitness
01.2018 - 09.2019
High School Diploma -
Cypress Ridge
Associate of Science -
Lone Star College