LILIAN VARGAS
Florida City,FL
Summary
Highly motivated person with a strong work ethic and a proactive attitude, eager to take on new challenges and contribute to a dynamic team. Possessing exceptional interpersonal skills and effective communication abilities, I excel in fast-paced environments and am adept at mastering new skills quickly.
I have a proven ability to multitask and consistently achieve project goals. As a flexible and focused team player, I bring a unique skill set that streamlines operations and enhances overall productivity. I am committed to fostering a positive and efficient workplace.
Overview
13
13
years of professional experience
Work History
Administrative Assistant Manager
SKY SATELLITE INC
Doral, FL
09.2022 - Current
- Completed reports and employment forms.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Contacted job applicants to inform of application status.
- Provided technical guidance and support to laboratory personnel regarding drug testing procedures.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Responded promptly to all incoming emails and telephone calls in a professional manner.
- Configured security settings or access permissions for groups and individual users.
- Performed troubleshooting to diagnose and resolve technical issues.
- Managed user accounts including passwords resets, account creation and deletion.
Hair Salon Receptionist
Beauty Secrets Salon
Doral, FL
03.2016 - 07.2019
- Provided information regarding services, prices, and appointment scheduling.
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
- Processed payments for services rendered using cash register system.
- Scheduled appointments using an online booking system.
- Ensured that all salon supplies were stocked and ordered additional items when needed.
- Communicated with stylists to confirm availability for walk-in clients.
- Followed up with customers after their visits to ensure satisfaction with the services they received.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Help Desk Agent
SALUD TOTAL
BOGOTA, COLOMBIA
02.2012 - 02.2015
- Created user accounts for new personnel and provided necessary training on usage.
- Provided guidance and support on the use of computer systems, applications, or products.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
INTERMEDIATE ENGLISH - English Education
CENTRO COLOMBO AMERICANO
BOGOTA - COLOMBIA01-2014
SYSTEMS ENGINEER - Engineering Technology
UNIVERSIDAD COOPERATVA DE COLOMBIA
BOGOTA - COLOMBIA09-2011
Skills
- Database Administration
- Sensitive Document Disposal
- Data Entry
- Service ticket tracking
- Friendly and Patient
- Verbal and Written Communication
- Application installations
- Teamwork and Collaboration
- Application support
- Microsoft Outlook
- Hiring and retention
- Employee Relations
- Personnel records maintenance
- Recruitment
- Microsoft Office and Docusign
- Administrative Skills
- Human Resources Support
- Employee Onboarding
- User Support
- Technical Troubleshooting
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Administrative Assistant Manager
SKY SATELLITE INC
09.2022 - Current
Hair Salon Receptionist
Beauty Secrets Salon
03.2016 - 07.2019
Help Desk Agent
SALUD TOTAL
02.2012 - 02.2015
INTERMEDIATE ENGLISH - English Education
CENTRO COLOMBO AMERICANO
SYSTEMS ENGINEER - Engineering Technology
UNIVERSIDAD COOPERATVA DE COLOMBIA
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