Lilian Vargas-Vela
Mission,TX
Summary
Detail-oriented business management student with bilingual English-Spanish communication skills. Provides customer service support and administrative assistance to maintain accurate records and smooth operations. Demonstrates strong problem-solving abilities, organization, and professional conduct.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Associate
Loft
McAllen, TX
10.2026 - Current
- Assisted customers in locating specific products, answered questions, and provided product advice to enhance shopping experience.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Collaborated with sales team members to meet and exceed group targets.
- Processed sales transactions through POS and cash wrap
- Replenished merchandise and maintained organized sales floor displays
- Maintained up-to-date knowledge of store merchandise and policies.
Branch Operations Intern
Republic Finance
Mission, TX
04.2026 - 10.2026
- Supported branch staff with daily administrative tasks and workflow coordination for smooth operations.
- Resolved customer concerns with knowledgeable, friendly service to support high customer satisfaction.
- Provided attentive support during in-person and phone interactions to build positive customer relationships.
- Updated loan payment records and processed customer requests accurately.
- Maintained accurate records for loan applications and customer-submitted documents.
- Collected application documents and verified income, credit, and identity details.
Sales Associate
LOFT
McAllen, Texas
08.2023 - 04.2026
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Resolved customer complaints efficiently while maintaining professional demeanor.
Education
Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05-2027
High School Diploma -
Sharyland High School
Mission, TX05-2023
Skills
- POS systems
- Sales operations
- Customer relationship management
- Upselling techniques
- Microsoft Excel
- Microsoft Word
- Problem solving
- Professional Phone Etiquette
Certification
- Human Resource Management Essentials Program
Timeline
Sales Associate
Loft
10.2026 - Current
Branch Operations Intern
Republic Finance
04.2026 - 10.2026
Sales Associate
LOFT
08.2023 - 04.2026
Business Management
The University of Texas Rio Grande Valley
High School Diploma -
Sharyland High School