Liliana Babb
Tucson,AZ
Overview
5
5
years of professional experience
Work History
Customer Service
Krogers Grocery Store
10.2023 - Current
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
Senior Customer Service Representative
OptumRx
10.2018 - 09.2023
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Reduced call wait times by implementing effective time management techniques within the team.
Education
Associate of Arts - HealthCare Administration
Brown Mackie College Tucson
08.2016
Pharmacy Technitian
Tucson College
Tucson, AZ05.2010
Skills
- Telephone Etiquette
- Computer Proficiency
- Technical Support
- Positive Attitude
- Multitasking Abilities
- Patience Maintenance
- Complaint Handling
- Decision Making
- Interpersonal Skills
- Active Listening
- Time Management
- Problem Solving
Timeline
Customer Service
Krogers Grocery Store
10.2023 - Current
Senior Customer Service Representative
OptumRx
10.2018 - 09.2023
Associate of Arts - HealthCare Administration
Brown Mackie College Tucson
Pharmacy Technitian
Tucson College