Hi, I’m
Liliana Brooks
White Plains,MD
Summary
Dynamic and results-driven professional with a proven track record at Waldorf Dodge, excelling in customer relationship building and sales. Adept at resolving complex issues with empathy, enhancing customer loyalty. Skilled in phlebotomy and vital sign monitoring, I thrive in fast-paced environments, consistently achieving sales goals, and fostering team collaboration.
Overview
3
years of professional experience
Work History
Waldorf Dodge
Salesperson
05.2025 - Current
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Frontier Airlines
Customer Service Representative
11.2023 - 05.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sky Zone Trampoline Park
Court Monitor
07.2022 - 03.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
College of Southern MarylandLa Plata, MD
Certificate from Registered Medical Assisting
St Charles High School Waldorf, MD
High School Diploma
05.2023
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Medical terminology knowledge
- Vital sign monitoring
- Patient-focused care
- Phlebotomy
- Phlebotomy techniques
- CPR
- Sterile technique
- Complex Problem-solving
Timeline
Salesperson
Waldorf Dodge
05.2025 - Current
Customer Service Representative
Frontier Airlines
11.2023 - 05.2024
Court Monitor
Sky Zone Trampoline Park
07.2022 - 03.2023
College of Southern Maryland
Certificate from Registered Medical Assisting
St Charles High School
High School Diploma
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