Liliana Estrada
Bonsall,CA
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
American Medical Response, AMR
Redlands, CA
01.2013 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved employee complaints or answered employees questions.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
PreBilling Specialist
American Medical Response, AMR
Redlands, CA
01.2012 - Current
- Verified insurance coverage and eligibility for medical services rendered.
- Assisted with training new employees in billing procedures.
- Prepared reports on billing activities for management review.
- Entered data into electronic billing system.
- Assisted patients in understanding the details of their billings and payments.
- Provided customer service support to patients over the phone related to billing questions or concerns.
- Conducted audits on all Electronic Patient Care Reports for accuracy before submitting them for payment.
- Worked closely with other departments such as clinical staff, administrative staff, and finance department personnel to resolve any issues related to billing.
Education
Medical Billing And Coding
Summit College
Colton, CA01-2012
High School Diploma -
Mchill Highschool
05-2007
Skills
- Schedule Management
- Documentation And Reporting
- Teamwork and Collaboration
- Staff Coordination
- Information Management
- Project Scheduling
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Office Administration
References
References available upon request.
Timeline
Scheduling Coordinator
American Medical Response, AMR
01.2013 - Current
PreBilling Specialist
American Medical Response, AMR
01.2012 - Current
Medical Billing And Coding
Summit College
High School Diploma -
Mchill Highschool
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