Liliana Gonzalez
The Bronx,NY
Summary
Dynamic and customer-focused professional with extensive experience as a Cashier at Barese Pizza. Recognized for exceptional customer service and conflict resolution skills, consistently enhancing customer loyalty. Proficient in cash handling and maintaining accurate transactions, contributing to a positive shopping experience and store success. Reliable team player dedicated to achieving sales targets.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2
2
years of professional experience
Work History
Cashier
Lilliana Gonzalez
06.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Manhattan Bridges High School
525 W 50th St, New York, NY 1001906-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Sales expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Lilliana Gonzalez
06.2023 - 12.2024
High School Diploma -
Manhattan Bridges High School
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