Liliana Imelia Quintos
Rancho Cucamonga,USA
Summary
Reliable and results-driven employee with a strong work ethic. Often recognized for exceptional customer service, the strong ability to maintain a calm demeanor in challenging situations, and excellent organizational/multitasking abilities. Known for always exceeding the given sales quota, meeting deadlines, and keeping a positive attitude. Seeking to transition into new fields and gain new abilities.
Overview
3
3
years of professional experience
Work History
Server
Gen KBBQ
07.2024 - Current
- Became proficient in quickly navigating stationary and handheld POS systems
- Demonstrated the ability to multitask and provide excellent customer service, while also learning the restaurant specifications swiftly such as the menu, floor plan, and procedures
- Demonstrated admirable work ethic and team support by arriving at every shift on time, prepared, and volunteering to lend a helping hand to my team past hours
- Exceeded the expectation of sales standards each shift
Manager
Sonic Speed Cafe
01.2024 - 05.2024
- Prepared and oversaw food operations during consistently busy hours
- Managed daily operations including inventory, scheduling, and ensuring workplace safety regulations
- Displayed abilities to adapt to any given task and perform duties for all roles to maximize labor costs
Lead Server/Busser/Food Runner/Assistant Manager
Shoboo Kitchen
01.2022 - 10.2022
- Provided training and instruction to new employees on proper procedures and customer service
- Maintained quick service while taking orders from several tables, bussing, and running food orders
- Led a team of 9 servers, ensuring everyone met business and regulation standards
Hostess/Food Runner/Busser
U-grill
11.2022 - 08.2024
- Communicated with team members to control a steady flow of seating in the restaurant and effectively deliver food orders
- Helped servers by delivering and refilling beverages, bussing tables, and tending to customer requests
Cook/Cashier/Prep
Oko Yummy
11.2021 - 02.2022
- Assisted with food prep tasks, maximizing downtime during off-peak periods
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
Education
High School Diploma -
Ontario High School
05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Decision-making
- Staff training and development
Timeline
Server
Gen KBBQ
07.2024 - Current
Manager
Sonic Speed Cafe
01.2024 - 05.2024
Hostess/Food Runner/Busser
U-grill
11.2022 - 08.2024
Lead Server/Busser/Food Runner/Assistant Manager
Shoboo Kitchen
01.2022 - 10.2022
Cook/Cashier/Prep
Oko Yummy
11.2021 - 02.2022
High School Diploma -
Ontario High School
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