Liliana Jacquez
El Paso,TX
Summary
Proactive and detail-oriented professional with proven experience at Eye Care Plus, excelling in customer service and time management. Mastered cash handling and scheduling, enhancing office productivity and client satisfaction. Demonstrated ability to streamline appointment processes, achieving significant improvements in customer experience.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Eye Care Plus
El Paso, TX
06.2013 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, payments, and co-payments.
- Verified insurance and submitted claims.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier
Taco Tote
El Paso, TX
01.2011 - 06.2012
Education
Medical Allied Health Support Technician -
Franklin College
El Paso, TX11.2012
High School Diploma -
North New Summit School (David L. Carrasco Job C.)
El Paso, TX09.2011
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Scheduling
- Appointment Scheduling
- File Organization
- Filing
- Handled insurance activities
Timeline
Front Desk Receptionist
Eye Care Plus
06.2013 - Current
Cashier
Taco Tote
01.2011 - 06.2012
Medical Allied Health Support Technician -
Franklin College
High School Diploma -
North New Summit School (David L. Carrasco Job C.)