Liliana Mendez Ramirez
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service
Whole Food Market
Lakewood, CO
05.2026 - Current
- Processed customer transactions efficiently and accurately at the checkout.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
Customer Service Representative
Fred Loya Insurance
Lakewood, CO
01.2022 - 12.2022
- Assisted customers with policy inquiries and coverage options.
- Processed insurance claims and maintained accurate records.
- Responded to customer complaints and resolved issues promptly.
- Managed incoming calls and directed them to appropriate departments.
- Maintained a positive attitude while handling difficult conversations.
Receptionist
Hermosa Veterinary Clinic
Denver, Colorado
08.2019 - 09.2021
- Greeted clients and managed incoming calls in a busy veterinary clinic.
- Scheduled appointments and maintained accurate client records efficiently.
- Assisted veterinarians with patient intake and prepared examination rooms.
- Processed payments and managed billing inquiries for pet services.
- Maintained cleanliness and organization of reception area and supplies.
- Handled client concerns with empathy while providing excellent service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Welcomed visitors to the clinic and offered assistance with their inquiries.
Education
Abraham Lincoln High School
Denver, COSkills
- Customer service
- Payment handling
- Product knowledge
- Customer relationship management
- Complaint resolution
- Multitasking and organization
- Team collaboration
- Effective communication
Languages
Spanish
Professional
Timeline
Cashier/Customer Service
Whole Food Market
05.2026 - Current
Customer Service Representative
Fred Loya Insurance
01.2022 - 12.2022
Receptionist
Hermosa Veterinary Clinic
08.2019 - 09.2021
Abraham Lincoln High School