Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Liliana Ordonez

Culver City,CA

Summary

Proactive Crew Member and Front Desk Receptionist with extensive experience in customer service and food preparation. Skilled in safe food handling, order taking, and maintaining a clean, welcoming environment. Known for exceptional communication, problem-solving abilities, and training new team members to ensure smooth operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Crumbl Cookies
09.2023 - 08.2024
  • Worked preparation counter and POS.
  • Took orders, prepared cookies, and mixed cookies, frostings, etc.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of store to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Front Desk Receptionist

Berman Financial Inc
04.2022 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Established strong relationships with clients through attentive communication, fostering trust and confidence in our services as a Tax Officer.
  • Maintained up-to-date knowledge on ever-changing tax laws and regulations, enabling accurate counsel for clients facing unique circumstances.
  • Implemented efficient record-keeping systems for tracking client data, facilitating seamless access to information during audits or reviews.

Education

High School Diploma -

Saint Monica Preparatory
Santa Monica, CA
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Clear Communication
  • Interactive communication skills
  • Flexible Schedule
  • Safe Food Handling
  • Safety awareness

Certification

  • Food Handler Certification - State or Local Health Departments.

Timeline

Crew Member

Crumbl Cookies
09.2023 - 08.2024

Front Desk Receptionist

Berman Financial Inc
04.2022 - 04.2024

High School Diploma -

Saint Monica Preparatory

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Liliana Ordonez