Liliana Reyes

• Managed patient scheduling and appointment coordination to optimize clinic workflow.
• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Processed medical records and ensured compliance with HIPAA regulations for patient confidentiality.
• Assisted in verifying insurance for accuracy and completeness.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
• Registered patients and completed associated paperwork for accurate records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Answered phone calls and messages for 3-physician Neurology medical facility, scheduling appointments, and handling patient inquiries.
• Performed various administrative tasks by filing, copying and faxing documents.

Processed medical records and ensured compliance with HIPAA regulations for patient confidentiality.

• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Updated patient information and insurance details for accurate electronic medical records.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Answered phone calls and messages for a 5-physician Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and transfer requests.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Received and routed laboratory results to correct clinical staff members.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed payments from patients promptly and accurately while answering questions regarding their account balances or insurance coverage.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Performed various administrative tasks by filing, copying and faxing documents.