Liliana Stone
Philadelphia,PA
Summary
A hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Turks Head Wines
11.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
Guest Service Representative
TopGolf
06.2022 - 08.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Food Runner
TopGolf
06.2022 - 08.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Cashier
ShopRite
01.2022 - 04.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule to meet company needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
Timeline
Host
Turks Head Wines
11.2024 - 05.2025
Guest Service Representative
TopGolf
06.2022 - 08.2024
Food Runner
TopGolf
06.2022 - 08.2024
Cashier
ShopRite
01.2022 - 04.2022
Bachelor of Science - Psychology
West Chester University of Pennsylvania
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