Liliani Moe
Orem,UT
Summary
Dynamic and professional Desk Clerk at Orem Family Fitness Center, adept at enhancing customer satisfaction through exceptional service and effective problem-solving. Proven expertise in cash handling and staff training, fostering a collaborative environment that promotes team success. Recognized for maintaining high standards of organization and attention to detail in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Desk Clerk
Orem Family Fitness Center
Orem, UT
03.2025 - Current
- Greeted and assisted members with inquiries and facility navigation.
- Managed front desk operations, ensuring smooth check-in and membership processing.
- Handled cash transactions and maintained accurate daily financial records.
- Maintained cleanliness and organization of front desk area for optimal member experience.
- Provided information on fitness programs, classes, and amenities to enhance member engagement.
- Responded promptly to member concerns, escalating issues as necessary for resolution.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
Front of House Employee
Mo’ Bettahs
Vineyard, UT
08.2022 - 01.2023
- Managed reservations and seating assignments efficiently.
- Collaborated with kitchen staff to expedite food service.
- Handled customer inquiries and resolved issues promptly.
- Greeted and assisted customers, ensuring a welcoming atmosphere.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
Education
High School Diploma -
Timpanogos High School
Orem, UT05.2025
Skills
- Problem-solving skills
- Cash handling
- Customer satisfaction focus
- Hospitality industry expertise
- Time management
- Team player attitude
- Reception management
- Complaint handling
- Word processing
- Cash handling experience
Timeline
Desk Clerk
Orem Family Fitness Center
03.2025 - Current
Front of House Employee
Mo’ Bettahs
08.2022 - 01.2023
High School Diploma -
Timpanogos High School