Lilianna Cervantes
Houston,TX
Summary
Results-driven supervisor with a strong focus on performance management, team building, and effective communication. Proven ability to streamline workflow processes and enhance employee development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Supervisor
SSA GROUP
Houston, Texas
06.2023 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained team members on effective workflow management and safety protocols.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Conducted performance evaluations to provide feedback and identify training needs.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Streamlined workflow processes, reducing project completion times.
Education
Nursing Leadership And Management
San Jacinto College
Pasadena, Texas, TX 06.2024 - 01.2026
Skills
- Staff training
- Effective communication
- Employee development
- Customer service
- Human resources management
- Priority management
- Change management
- Policy enforcement
- Staff management
- Department organization
- Task delegation
- Conflict resolution
- Performance management
- Team building
- Workflow management
Languages
Spanish
Professional
Certification
- TABC
- FOOD HANDLERS
- HOSPITALITY TRAINING
Timeline
Nursing Leadership And Management
San Jacinto College
06.2024 - 01.2026
Supervisor
SSA GROUP
06.2023 - Current