Lilianna Velazquez
Avondale,AZ
Overview
3
3
years of professional experience
Work History
Loan Processor
Mha systems / Advance.cash
Tempe, Arizona
01.2024 - Current
- Demonstrate the ability to manage multitasking with two monitors at once to ensure efficiency and completing tasks in a timely manner
- Processing loans with an allotted time frame of 15 minutes or less
- Communicating efficiently and building strong relationships with customers to ensure future growth and trust between customer and financial institution.
- Meeting quarterly loan goal expectations
- Demonstrating empathy for customer concerns while helping them navigate through their financial difficulties
Server
IHOP
Avondale, Arizona
02.2023 - 06.2024
- Demonstrating a sense of urgency while ensuring customers feel welcomed and comfortable
- Accurately taking orders in a timely manner while balancing up to four tables at once
- Keeping tickets organized while keeping my station clean
- Assisting with food prep while following health safety guidelines
- Operated point of sale terminals to input orders and calculate totals ensuring accurate cash handling.
Clerk
Home2 Suites By Hilton
Avondale
12.2021 - 06.2022
- Utilized computer software programs to create reports, labels, and data.
- Entered private hotel data into computer systems accurately and efficiently.
- Ensured the security of guest information, reservations, and payments.
- Checking customers in and out while providing excellent customer service.
- Answering guest inquiries regarding hotel services, amenities, and directions
Education
GED -
Primavera
Online05-2022
Skills
- Loan application processor
- Loan software analyst
- Customer service-oriented
- Generating reports
- Information verification
- Team collaboration
- Attention to detail
- Cash handling
- proficient in data entry
Timeline
Loan Processor
Mha systems / Advance.cash
01.2024 - Current
Server
IHOP
02.2023 - 06.2024
Clerk
Home2 Suites By Hilton
12.2021 - 06.2022
GED -
Primavera
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