Lilibeth Mariano
1020 Kakala St. Apt. 1202 Kapolei,HI
Summary
Dynamic manager with proven success at Own Business, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic marketing and effective relationship building. Skilled in budget control and staff training, fostering a culture of continuous improvement while achieving operational efficiency and optimizing performance.
Overview
24
24
years of professional experience
Work History
Manager
Own Business
Philippines
01.2011 - 01.2026
- Oversaw daily operations, ensuring efficient workflow and team collaboration.
- Managed financial records, optimizing budgeting and expense tracking processes.
- Streamlined inventory management procedures, reducing excess stock levels.
- Trained and mentored staff, fostering a culture of continuous improvement.
- Cultivated relationships with suppliers to enhance product quality and delivery timelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Patient Care Technician - CCHT
Fresenius Medical Center
Kapolei, HI
06.2002 - 06.2011
- Monitored patient vital signs, ensuring timely reporting of abnormalities to nursing staff.
- Assisted in the preparation and administration of dialysis treatments under supervision.
- Educated patients on dialysis procedures, enhancing their understanding and compliance with treatment plans.
- Collaborated with healthcare team to develop individualized patient care strategies and improve outcomes.
- Trained new staff on operational protocols, fostering a culture of safety and efficiency.
- Implemented best practices for infection control, contributing to improved patient safety measures.
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare .
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
- Educated patients on proper medication usage, promoting adherence to treatment plans and improving health outcomes.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Facilitated seamless transitions in care by thoroughly preparing discharge instructions for patients upon release from the facility.
- Delivered exceptional wound care, ensuring proper healing procedures were followed while minimizing risk of infection.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and sterilized instruments, equipment and surfaces.
- Cared for patients by providing personal assistance and ambulation.
- Participated in hospital and clinic staff meetings to discuss patient care.
Education
Bachelor of Science -
Chinese General Hospital College of Nursing
Manila, Philippines Skills
Team leadership
Customer service
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Task delegation
Goal setting
Documentation and reporting
Operations management
Customer relationship management (CRM)
Shift scheduling
Policy implementation
Performance evaluations
Budget control
Clear communication
Safety procedures
Coaching and mentoring
Work prioritization
Timeline
Manager
Own Business
01.2011 - 01.2026
Patient Care Technician - CCHT
Fresenius Medical Center
06.2002 - 06.2011
Bachelor of Science -
Chinese General Hospital College of Nursing